Delivering water to homes and businesses means many customers every day, several couriers and an invoice for each delivery. The team needed help with three things: the couriers, delivery tracking and customer relations.
Tuagua runs its home water deliveries through a custom management system
A modern system that makes it simpler to manage customers, couriers and orders, in real time
For Tuagua, efficient deliveries and well-organised information about customers and couriers are essential. We built a management system fitted to their business model, using modern technologies such as TypeScript and Node.js.
We started with the question: "What takes up most of your time in deliveries and in talking to customers?" We understood clearly where the team needed help: managing couriers, tracking deliveries and customer relations.
We set up the ERP for Tuagua's specifics: home water delivery, with couriers, orders and delivery points managed at the same time. The system was designed to work well in a fast-moving, distributed way of working.
Every feature was tested in real situations, from placing an order to completing the delivery, including real-time updates of delivery statuses.
We explained how to use the platform in plain language, without complicated technical terms. Every team member quickly learned to manage customers, couriers and orders without stress.
We rolled out the system at a carefully chosen moment so daily work was not affected. We are still on hand for support, updates and extensions as Tuagua grows.
In a demo we show you the modules on an example close to your company and talk about what would need adapting.
