The customer calls, emails and follows up on WhatsApp about the same problem, and each colleague knows a different part of the story. Technicians are scheduled on a whiteboard, and complaints get lost once the urgency passes. The Support module puts the request, the customer’s history, the booking and the invoice in the same ticket.
What goes into the module, what happens there and where the data goes next.
What comes in
What the module does
What goes out, and where
An example from a company that uses it.
A car service and paint shop in Pitești opens the scheduler: 3 lifts, 5 mechanics, 14 bookings. One lift is free in the afternoon.
The receptionist opens the check-in sheet. The customer wants the brake pads replaced.
The mechanic finds the discs worn and adds them to the recommended work. The customer gets the quote by link and approves it from the office.
The customer leaves the summer tyres in storage. Their location is noted on the sheet, so in April they can be found without searching.
The job is invoiced from the work order, the parts come out of stock, and in the evening you see how many jobs each mechanic closed.
Data moves between modules on its own, never typed in twice.
Kinds of companies where we put the module to work, fitted to their processes.
Demo apps where this module works on test data. Open them directly, no account needed.
We build grid connections, network extensions and electrical installation projects for households and companies. The app keeps partners, jobs with their permits, client conversations, complaints and each agent's results; agents only see their own clients.
A customer posts a job (electrician, plumber, cleaning, painting) and tradespeople who work in that area offer to take it. The map shows nearby providers by category, and after the job the customer leaves a review. Tradespeople pay a subscription, and the administrator approves accounts, follows orders and moderates reviews.
Customers, air conditioner quotes and installation projects live in one CRM. Technicians work on service tickets with logged time, parts and history, and the reports show sales by product and import country and how fast call-outs get resolved.
Yes. Tickets, the scheduler, history and complaints work the same for any equipment. The car service with tyre storage is one example of how we fitted the module for a client.
Yes. They receive the service quote by link and approve it there.
Yes, if you also use the Warranties module: from the equipment’s serial number you see its warranty on the spot.
In a demo we show you the modules on an example close to your company and talk about what would need adapting.
