Veziv ERP module · CRMNew module
FROMVeziv IT Services, Bucharest
TOYour company

CRM, marketing and leads

Leads from your ads sit in a Google Sheet, the ones from the website in an inbox, and the sales agent keeps customers in a notebook. When the agent leaves, the history leaves too. The CRM module brings leads, customers and everything said to them into a single record.

How it works

What goes into the module, what happens there and where the data goes next.

What comes in

  • Forms filled in on the websiteWebsite
  • Leads from Google Sheets and BestJobsIntegrations
  • The customer's quotes, orders and invoicesSales
  • The customer's tickets and complaintsSupport
CRM, marketing and leadsCRM

What the module does

  1. 01Imports leads and scores them
  2. 02Moves them through the campaign stages, with reminders
  3. 03Turns a lead into a customer, with its full history
  4. 04Keeps everything that happened with the customer in one record
  5. 05Sends bulk messages by segment

What goes out, and where

  • The new customer, with company details filled inSales
  • The quote requestQuotes
  • WhatsApp or e-mail campaignsCustomer
  • Today's callsyou

What you can do with it

Included functionsCRM · 10
  • Leads collected automaticallyLeads from your website form, from Google Sheets (where your ad leads land) and from BestJobs come in on their own, at regular intervals.
  • Campaigns with your own stagesEach campaign, whether for sales or recruitment, has its own statuses and fields, which you define.
  • A score for every leadEach lead gets an automatic score, so the agent calls the most promising ones first.
  • Forms that qualifyYou put multi-step forms on your website, with the phone number verified by SMS code. You get leads with complete details, already sorted by what they are asking for.
  • The customer recordQuotes, orders, contracts, invoices, installed equipment, service, complaints and conversations with the agent, all on the same record.
  • Company details from the tax IDYou type in the tax ID (CUI), and the name, address and CAEN activity code fill in from the public registers.
  • Pipeline and remindersYou see leads by stage, with rescheduling and reminders, and the day's meetings are on the first screen.
  • Bulk messagesWhatsApp campaigns by customer segment, with approved templates, and personalised messages for each lead, written with the help of AI.
  • Loyalty and customer cardsA loyalty programme per customer, with a card issued automatically and synced between the online store and the ERP.
  • GDPR consentNewsletter consent is saved with proof, and unsubscribes are synced with your e-mail platform.

A day with the module

An example from a company that uses it.

  1. 08:00 · Overnight leads

    A PVC windows company in Brașov has 23 new leads: 17 from ads, via Google Sheets, and 6 from the website form. All of them already have a score.

  2. 09:00 · The promising ones first

    The agent starts with the high-scoring leads. For companies, the details pulled from the tax ID are already on the record.

  3. 11:30 · From lead to customer

    A property developer wants windows for 12 apartments. The lead becomes a customer, with its full history, and the request goes to quoting.

  4. 14:00 · Recruitment in the same place

    The job ad for installers brings in 9 candidates from BestJobs, into the recruitment campaign, with its own statuses.

  5. 16:30 · A message to past customers

    Customers who bought two years ago get the window check-up offer on WhatsApp, from the approved template.

See the module in an app

Demo apps where this module works on test data. Open them directly, no account needed.

Frequently asked questions

Can we bring in leads from our Facebook or Google ads?

Yes. If your ads send leads into a Google Sheet, the CRM picks them up from there at regular intervals.

Do we lose the history if an agent leaves?

No. Conversations, notes, quotes and orders stay on the customer record, and the customers move to another agent.

Can we message customers on WhatsApp from the CRM?

Yes. You open the conversation from the lead's record, and segment campaigns use the templates approved by WhatsApp.

New request · returnVZV-NOU · 1/1
FROMYour company
TOVeziv IT Services

Tell us which process you want to put in order.

In a demo we show you the modules on an example close to your company and talk about what would need adapting.