A customer calls to say a unit has broken down, and you dig out the invoice to find out whether it’s still under warranty and whether the supplier covers the repair. The free service you promised at the sale slips your mind until the customer complains. The Warranties module links every serial number to the sale, the warranties and the service work.
What goes into the module, what happens there and where the data goes next.
What comes in
What the module does
What goes out, and where
An example from a company that uses it.
A boiler distributor and installer in Craiova sees 11 expiring warranties and 4 ISCIR inspections due in the calendar.
A boiler installed 20 months ago won’t start. The serial number shows the customer has 4 months of warranty left, and the supplier still covers parts.
The technician replaces the circuit board. The cost goes on the intervention, and the supplier is listed as the payer.
A block of flats with 24 boilers is due its free annual service, under warranty. It is scheduled for next Tuesday and shows up in the team’s plan.
A five-year-old boiler has a faulty pump. The intervention is invoiced directly from its record.
Data moves between modules on its own, never typed in twice.
Kinds of companies where we put the module to work, fitted to their processes.
Demo apps where this module works on test data. Open them directly, no account needed.
Sales agents follow each lead from the first call to the visit in the client's kitchen and the offer sent. Accepted orders are tracked step by step until delivery and installation, and then the equipment goes into the service register, with maintenance contracts, scheduled checks and repair visits. The calendar, notifications and sales reports show what needs doing today.
Installation crews get their jobs on a calendar and a kanban board, and each project holds its customer, equipment and documents. Materials are ordered from suppliers, received and tracked by warehouse, and vehicles have trip sheets and costs. Accounting, budgets, warranties and payment reminders live in the same app.
Every waterproofing site has its budget, progress invoices, material use per square metre and the retention money held by the client, with a warning when a retention becomes due. Purchasing and stock in the three depots, material hand-over with signed delivery notes, the fleet and equipment inspections are in the same program. The accountant sees invoices, promissory notes and balances with customers and suppliers, and HR keeps timesheets and travel allowances.
Yes. The serial number comes from the sale, from the delivery note, and out-of-warranty interventions are invoiced directly.
Yes. Every serial number has two deadlines: the warranty given to the customer and the warranty received from the supplier, each with the days remaining.
Yes. Equipment already installed is entered with its serial number, customer and warranty start date, and goes into the same calendar.
In a demo we show you the modules on an example close to your company and talk about what would need adapting.
